At Pizza Bien, we are happy to offer free shipping throughout the continental United States via our partnership with FedEx. 

Unfortunately, we currently cannot ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, P.O. Boxes, APO/FPO addresses, or anywhere outside the United States

You should receive your order between two and five days from the date of purchase. Frozen goods are shipped Monday through Saturday excluding holidays in order to ensure proper temperature upon delivery. 

The shipping cut-off time is 12:00pm EST. Orders placed after 12:00pm EST will be processed the next business day. If you place an order after 12pm EST on Saturday, it will be fulfilled on Monday or Tuesday of the following week. 

Orders placed later than Saturday after 12:00pm won’t leave until the following week. Orders are not shipped or delivered on Saturdays after 12:00pm, Sundays or holidays. due to increased traffic, which extends delivery times past the effectiveness of dry ice. This means that orders received later in the week may be held until the following Monday or Tuesday .Please be sure you are aware of this and plan accordingly.

NOTE: Some residential addresses may be eligible for Saturday delivery, but this is ultimately determined by FedEx. If this does apply to your order, you will receive an email confirmation containing all the shipping details.

We currently ship all of our pizzas in packs of six. If you order more than one pack, they will need to be shipped as separate orders. In some cases, this may cause packs to arrive at different times.

For more details, please feel free to review our Shipping Policy.

Once your order ships, you'll receive a shipping confirmation email with your FedEx tracking number and a link for tracking your packing. All orders will arrive between one to three days from the shipping date.  

At this time, Pizza Bien's pizzas from Italy can be shipped anywhere in the continental United States. Unfortunately, we are currently unable to ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, P.O. Boxes, APO/FPO addresses, or anywhere outside the United States.

For more details, please feel free to review our Shipping Policy.

We only ship to the 48 continental U.S. States.

At this time, we are unable to ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, P.O. Boxes, APO/FPO addresses, or anywhere outside the United States.

We do not ship internationally at this time.

Sorry, we cannot ship to P.O. Boxes.

Currently, our facility is only equipped to process and ship our pizzas via Fedex. Moreover, our shipping is always free of charge. However, if you want to discuss the possibility of a local pick-up, please send an email to hello@pizzabien.com

Our pizzas are kept frozen from the instant they are finished baking. When we receive an order, we pack the items into an eco-friendly, thermally-protected box with enough dry ice to keep the product frozen throughout transit. We take extra care to ensure the right amount of dry ice is used, taking into consideration the final destination and the number of products ordered.  

Each package of frozen pizzas is packed into an eco-friendly, thermally protected box with enough dry ice to maintain the desired temperature all the way to the destination. This ensures that your order will arrive frozen and remain so until you put it in the freezer to maintain freshness and remain there until they are ready to go into the oven. 

We provide tracking information with every order to ensure you can open your package as soon as it is delivered. We understand, however, if you cannot be there to receive your order. For best results, we recommend you retrieve your package on the same day as delivery. Once the package is opened, be sure to store the individual pizzas in your freezer to maintain freshness. 

We store and ship all of our orders frozen. For optimum freshness, your pizzas should be put into the freezer upon arrival and remain there until they are ready to go into the oven. 

We provide tracking information with every order to give you the best chance of being home when your package arrives. However, if you cannot be there to receive your order, our dry ice packaging will continue to keep it cold for some time. That said, we still recommend you retrieve your package on the same day as delivery. Once the package is opened, be sure to store the individual pizzas in your freezer to maintain freshness. 

Our products can remain in the freezer for up to one year (12 months) and still taste fresh-baked out of the oven. This makes it easier to stock up and ensure you can enjoy our delicious pizza anytime. 

As an environmentally-conscious company, we pack all of our pizzas in biodegradable boxes with eco-friendly liners. We use the most environmentally sustainable and functional packaging material available. The foam insulation is a certified compostable and biodegradable packaging material made from water-soluble non-GMO cornstarch, which can be composted or even safely disintegrated under running water and safely rinsed down a kitchen sink making it one of the most eco-friendly packaging materials in the world.

NOTE: It is important that you handle dry ice with care. Do not touch it with your bare hands and consider using an oven mitt or towel. Also, do not put the dry ice on your counter or table, as it may damage the surface. Avoid breathing the dry ice as it "melts" into a gas.

To open the package safely: first, take the wrapped dry ice out of the shipping container. Once completed, remove your frozen pizzas and or calzones and place them in your freezer. Next, place the dry ice back into the insulated bag and move it to a well-ventilated area away from children or animals. Once the dry ice has disappeared (usually in under 24 hours), you can place all the packaging materials in your recycling bin. 

The foam insulation is a certified compostable and biodegradable packaging material made from water-soluble non-GMO cornstarch, which can be composted or even safely disintegrated under running water and safely rinsed down a kitchen sink making it one of the most eco-friendly packaging materials in the world.

Our orders are delivered by FedEx. While we take precautions to ensure that each package's contents are protected during delivery, it's possible for the outer packaging to suffer some damage during shipping. Providing the product packaging itself is intact, the quality of your pizzas will not be affected. 

However, should you open your box to discover a problem with your food items, that involves damaged, defrosted, or otherwise unacceptable condition or otherwise unusable product, Route encourages customers to file a claim immediately.

Please contact Route directly to file a claim on your damaged package at https://claims.route.com.

What Is ROUTE Shipping Insurance?

Route is a third-party application, that allows our customers to get shipping insurance for all online shop orders. Route ensures protection of customers' shipments in case of lost, stolen, or damaged.

ROUTE Shipping Protection

Pizza Bien® is proud to partner with Route, the leader in package protection and tracking solutions. ROUTE Shipping Protection Insurance is added to each order by default on all online shop orders.

Please include photo reference of damaged item and packaging received. Make sure to check out the filing timing and requirements.

We are unable to edit orders once processed.                              

For health and safety reasons, perishable food products are not returnable or exchangeable. All items from our online store are sold on a non-returnable basis.

Please ensure that your delivery address is correct, as we are not responsible for orders shipped to incorrect addresses or unclaimed. It is not possible to re-route a package once it has been shipped. We will not accept any returns, exchanges, credits or provide refunds of your package that have been returned to us due to incorrect address. All perishable food items returned to Pizza Bien are discarded and cannot be resold!

Since our product is perishable, we are unable to accept returns or exchanges, or modify orders once they have been placed. If your order arrived damaged or you need to report a problem, please contact Route directly to file a claim on your damaged package at https://claims.route.com

Make sure to check out the filing timing and requirements.

Also, please feel free to check our return and refund policy for more information.

Our authentic Neapolitan stone-fired pizzas are handmade from scratch with the all-natural freshness of high-quality and delicious ingredients in Italy.

For logistics reasons, we offer all of our pizzas in 6-pack bundles. This helps us ensure free shipping on every order, be it for six pizzas or six hundred. Therefore, the minimum order is one 6-pack, or six pizzas.

For more details, review our Shipping Policy.

Each pizza is between 11.4” and 12" in diameter.

Each pizza is between 11.4” and 12" in diameter, and serves 1-2 adults or 3-4 children. 

All of our pizzas feature a different array of authentic ingredients. However, we are happy to be able to provide accurate nutrition facts for each recipe.

-Get the nutrition facts for the Margherita pizza here.

-Get the nutrition facts for the Four Cheese pizza here.

-Get the nutrition facts for the Porcini, Truffle pizza here.

-Get the nutrition facts for the Plant-based Pepperoni pizza here.

-Get the nutrition facts for the Potato, Porcini, Pesto pizza here.

-Get the nutrition facts for the Calzone with hazelnut spread here.

All of our pizzas feature a different array of authentic ingredients. You can see everything contained in each of our recipes below.  

-Get the nutrition facts for the Margherita pizza here.

-Get the nutrition facts for the Four Cheese pizza here.

-Get the nutrition facts for the Porcini, Truffle pizza here.

-Get the nutrition facts for the Plant-based Pepperoni pizza here.

-Get the nutrition facts for the Potato, Porcini, Pesto pizza here.

-Get the nutrition facts for the Calzone with hazelnut spread here.

Have more questions? Submit a request.

We sure do! Check out our product page for a selection of pizzas with plant-based toppings.

Here's our baking instructions:

1 - Preheat oven to 428°F.

2 - Remove the pizza from all packaging.

You may let it thaw between 5 to 30 minutes, depending on your preferences.

3 - Place the pizza directly on the middle oven rack. To ensure a crispy crust, do not use a pan or tray.

4 - Bake for 7 to 9 minutes - until cheese is melted and the crust is crisp and golden brown*. Your oven temperature may vary, so adjust cooking time and oven temperature as necessary.

5 - Carefully remove pizza from the oven and let it cool for 1-2 minutes before serving. Enjoy!

*For food safety and best product quality, cook to an internal temperature of 165°F. Do not eat pizza without cooking.

CONVECTION OVEN BAKING NOT RECOMMENDED.

DO NOT MICROWAVE.

DO NOT REFREEZE AFTER PRODUCT HAS BEEN DEFROSTED.

Check here to see our pizza baking Instructions page.

Please make sure to follow us @pizzabien on Instagram and Facebook.

You can learn more about us by contacting us directly or reviewing the posts on our Our Blog page.  

No. You do not need to create an account to order at Pizza Bien. However, signing up for an account can allow for faster checkout and provide you with information on previous orders. 

Yes! With an account, you'll not only be able to see your previous orders, but to earn reward points when you refer friend to Pizza Bien. You'll also be able to check out much faster.

Of course! When you subscribe to our email list, we can send you lots of information about discounts, deals, and more.

When paying for your order, you have the option to create an account at checkout. You can also set up an account by registering here.

When you enter your email address to subscribe, you are signing up to receive information about limited-time offers, new flavors, etc. When you create an account, you are allowing yourself to see previous orders, checkout faster, and earn reward points by referring friends to Pizza Bien. 

Yes, we do! Click here to learn more.

Yes, we do. In fact, Pizza Bien gift cards are the perfect way to share our delicious, authentic food with friends, family members, co-workers, and more. Our gift cards are delivered via email, with each one containing detailed instructions on how to redeem them. Best of all, our gift cards carry no additional processing fees or charges. Click here to learn more. 

Please contact us for assistance.

Please contact us for assistance.

Yes, Neapolitan pizza is a type of pizza that originated in Naples, Italy and it’s the same as Naples Pizza, Napoli Pizza, Neopolitan Pizza, Napoleon Pizza, Napoletana Pizza, Napoletano Pizza, Napolitan Pizza, Napolitana Pizza, Napolitano Pizza, Neopolitan Pizza, Neopolitian Pizza and Neopolotan pizza. 

You want in? ORDER HERE

If you have any questions about our pizzas from Italy,
don’t hesitate to reach out to us via email at hello@pizzabien.com.